B+S Service Portal questions and answers
You can use the B+S Service Portal at any time to get an overview of the transaction statements, account statements and invoices related to your contracts with B+S Card Service GmbH. Here are some answers to frequently asked questions. These are designed to help you use the B+S Service Portal.
What are the technical requirements for using the B+S Service Portal?
Which browser do I need to use the B+S Service Portal?
How do I register for the B+S Service Portal?
How much does it cost to use the B+S Service Portal?
Can other people in my company also use the B+S Service Portal?
What is the main user ID?
What are transaction statements, invoices and account statements?
How do I log into the B+S Service Portal?
What is a contractual company number/B+S contract number?
What is a merchant number/debtor number?
When and how often are documents made available?
Can documents also be made available retroactively via the B+S Service Portal?
How long are documents retained on the B+S Service Portal?
Do invoices refer to electronic invoices?
What is an electronic signature?
How do I activate the electronic signature for invoices?
What is a verification report?
How do I create a verification report?
Can the pages on the B+S Service Portal be viewed in other languages?
My access has been blocked. What do I need to do?
Can I automatically download documents via the Service Portal?
What is a secure password?
What are the minimum requirements for a password on the B+S Service Portal?
I have forgotten my password - what can I do?
What are the technical requirements for using the B+S Service Portal?
The B+S Service Portal is an Internet application. To access it, you need a PC with an Internet connection and an Internet browser. A minimum resolution of 800 x 600 dpi is required in order to display the contents at their best.
Which browser do I need to use the B+S Service Portal?
The B+S Service Portal has been tested on the following browsers, with positive results:
- Microsoft Internet Explorer 7.0/8.0
- Mozilla Firefox 3.6.3
If you are using older versions of browsers, we recommend upgrading to the latest versions. In addition to an improved level of functionality, these products also offer increased security.
How do I register for the B+S Service Portal?
The B+S Service Portal is available to all customers of B+S Card Service GmbH. Each time you register with or log into the B+S Service Portal, you need to give your B+S contract number, which always begins with the sequence of numbers 4556 and has six additional digits:
Example: 4556 1 2 3 4 5 6
You need to register your B+S contractual company number/contract number online. Our employees then check the information you have entered. Once verification is complete, you will receive an e-mail confirming that your registration has been activated on the portal. If you have more than one B+S contractual company number/contract number or wish to develop a company structure, please telephone customer support first.
How much does it cost to use the B+S Service Portal?
The B+S Service Portal can be used free of charge.
Can other people in my company also use the B+S Service Portal?
We intend to enable this function during the next development stage.
What is the main user ID?
The main user ID is specified during registration. You can use it to access all transaction statements, invoices and account statements for your B+S contract number. You can also use this ID to change your registration information.
What are transaction statements, invoices and account statements?
These documents contain statements of the services you have received as a customer of B+S Card Service GmbH.
Invoices
contain, for example, basic or lease charges, the number of transactions (POZ, ELV, etc.), authorisation charges, free or bonus transactions, functional changes, administrative transactions, etc. associated with terminal and network operation activities.
Transaction statements
contain detailed information about all transactions and debit card payments within a particular period of time.
Account statements
are separate transaction statements for credit card activities and contain a detailed overview of credit card transactions, sales and the costs arising from these.
How do I log into the B+S Service Portal?
Each time you log in, you will need your B+S contract number and the e-mail address and password you selected at the time of registration.
What is a contractual company number/B+S contract number?
The contractual company number is an alternative designation for the B+S contract number and is assigned when a contract is concluded with B+S Card Service GmbH. This always begins with the sequence of numbers 4556, and is followed by six other digits. This number is required and used for registering with and logging into the B+S Service Portal.
What is a merchant number/debtor number?
The merchant number always begins with the sequence of numbers 1200, followed by additional digits. These are assigned to customers with several offices or branches. This merchant number is also used as a customer number on some documents of B+S Card Service GmbH. However, it cannot be used for registering with or logging into the B+S Service Portal. The debtor number begins with 8000 and is used as a designation within our company for the customer account. The merchant or debtor number appears on some forms. This number cannot be used for registering with the Service Portal either. You must always use the customer number (which begins with the sequence of numbers 4556) for this purpose.
When and how often are documents made available?
Documents are made available at certain intervals specified in your contract. Invoices are generated on a monthly basis. During registration, you can specify whether you would like to be informed via e-mail when new documents become available.
Can documents also be made available retroactively via the B+S Service Portal?
No, unfortunately it is not possible for documents to be made available retroactively. Documents are made available via the B+S Service Portal from the date you requested during registration. Documents are made available for 12 months.
How long are documents retained on the B+S Service Portal?
Documents remain available on the B+S Service Portal for a period of 12 months.
Do invoices refer to electronic invoices?
Invoices have an electronic signature, which makes them original invoices. If a document is marked "Copy", it is not an original electronic invoice in the sense outlined in §14 of the Umsatzsteuergesetz (German Law on Turnover Tax) and EU Directive 2001/115/EC.
What is an electronic signature?
The electronic signature generated by B+S Card Service GmbH meets all of the requirements for mass signature procedures in accordance with the German Digital Signature Act. It guarantees that the documents originate from the expected sender (B+S Service GmbH) and that no changes have been made to them since the point at which the signature was applied. As such, it is a prerequisite for the legally compliant sending of electronic invoices, as well as for the valid deduction of input tax.
How do I activate the electronic signature for invoices?
To obtain electronically signed invoices, go to your profile and tick the box next to "Sign invoices digitally" under "Other settings".
What is a verification report?
When an electronic invoice is received, the recipient must check whether it has a qualified electronic signature. If the invoice contains a signature, this must be verified by assessing certain criteria. An inspection report on the results of this verification assessment must then be created. The B+S Service Portal supports the correct verification and generation of a legally required inspection report by means of the B+S verification report for electronic signatures.
How do I create a verification report?
Once you have viewed and/or downloaded an electronically signed invoice, a "Check signature" hyperlink will appear on the right-hand side of the invoice list, in the row for the invoice selected. Click this hyperlink to download the verification report to your computer in PDF format.
Can the pages on the B+S Service Portal be viewed in other languages?
On both the home page of the B+S Service Portal and your personal home page (accessed by logging in), you will find a drop-down box for selecting the desired language. This appears in the top right-hand corner in each case. The languages currently available are Dutch, English, French, German and Italian. The language selected in each case will only apply for the duration of the browser session. By selecting a default language in the "Other settings" area of your profile, you can ensure that the language selected is set permanently, regardless of the browser session.
My access has been blocked. What do I need to do?
If you have entered your details incorrectly several times when attempting to log in, access will be blocked for security reasons. This can only be revoked by the B+S Service Portal support team. In the event of this happening, please telephone the B+S Service Portal Hotline. The number for the hotline is +49 (0)40 27851-480.
Can I automatically download documents via the Service Portal?
We intend to enable this function during the next development stage.
What is a secure password?
The following requirements are generally recommended to ensure password security:
The password should:
• be changed after 3 months, where possible
• contain at least 8 characters
• not be a word found in a dictionary
• contain both letters and numbers
• contain special characters, where possible
• not be written down anywhere
• not contain words or numbers which could be related to the user
What are the minimum requirements for a password on the B+S Service Portal?
The password must contain at least 8 characters, including at least 1 number and 1 letter. The special characters "<" and ">" are not permitted.
I have forgotten my password - what can I do?
If you have forgotten your password, you can access the B+S Service Portal by answering two questions which you have selected. You determine which questions are to be asked and the answers to these. If you have lost your password, you will be asked the questions you selected and your answers will be compared with the ones that are stored. Once these have been checked and verified, you will be granted access to the B+S Service Portal, where you can specify a new password. If you have forgotten the answers, please contact the B+S Service Portal Hotline. The number for the hotline is +49 (0)40 27851-480.